Frequently Asked Questions
If you must cancel your reservation after making payments, we will do our best to re-rent your vacation period to another party. If re-rented at the full rental rate, your rental monies will be refunded by Ocracoke Island Realty, less the trip insurance premium paid, if applicable. You may be subject to a $50 cancellation fee. If the property is not re-rented, all monies paid will be forfeited. If re-rented at a lower rate, or rented for a lesser time period, you will be responsible for the difference as the homeowner is to receive the full amount of the original lease.
A rental payment of 50% of the total rental amount (plus Trip Insurance if elected) is due at time of reservation. Trip insurance is recommended, but optional. The only additions to this total are state and county taxes. Payment by Visa, MasterCard, Discover, personal checks, certified checks, eChecks and money orders are accepted, and all monies must be in US funds.
We have partnered with Red Sky Travel Insurance to provide you with Trip Preserver vacation rental insurance for important insurance coverage, travel services and emergency assistance to take care of you while on your trip. Please see their website.
Trip insurance is available to cover hurricane evacuations, medical emergencies and many other unexpected events. According to NC law, if trip insurance is offered and you decline it, you waive your right to a refund in the event of an evacuation or unforeseen emergency. Trip insurance is currently 7.95% of your reservation total. The charge for trip insurance is automatically added to your reservation. Once the trip insurance premium is paid with your first payment, it is non-refundable, as it has been paid to the insurance carrier and your protection is in place. If you do not want trip insurance, you must decline it on the Vacation Rental Agreement. We highly recommend the purchase of this coverage for your financial protection.
Check in is guaranteed by 5pm, but we will text you as soon as it is ready. Check out is at 10am.
Boat slips can be reserved by calling 877-646-2822. To guarantee availability, we recommend booking your boat slip at the same time you reserve your villa.
No, pets are not allowed at The Castle Courtyard Villas.
Pool hours are 9:00 am until 7:00 pm. The pool will be open Mid-April through mid-October. The pool is shared between the Castle B&B guests and The Courtyard Villa guests. Children under 16 need to be supervised by an adult.
No, the guests of the villas do not get breakfast at The Castle B&B.
